Elements and Performance Criteria
- Prevent interpersonal conflict situations.
- Establish and maintain positive working relationships with others to minimise risk of conflict situations.
- Recognise and monitor interpersonal conflict triggers to identify interpersonal conflict risks.
- Assess interpersonal conflict risks and implement risk control strategies to prevent interpersonal conflict situations.
- Respond to interpersonal conflict situations.
- Monitor interpersonal interactions to identify interpersonal conflict situations.
- Recognise and report interpersonal conflict situations outside scope of responsibility.
- Assess interpersonal conflict situations within scope of responsibility to identify and select interpersonal conflict resolution strategies.
- Implement interpersonal conflict resolution strategies to defuse and resolve interpersonal conflict situations.
- Reflect on interpersonal conflict resolution, prevention and response.
- Seek feedback from others to identify areas to improve own interpersonal interactions and interpersonal conflict response.
- Reflect on own interpersonal interactions and interpersonal conflict response to identify areas for improvement.
- Analyse findings and incorporate learnings in future interpersonal interactions and interpersonal conflict response.